Pontiac provides several tools to help diagnose Campaign and Line delivery issues, including Bid Metrics, Bid/Imp Ratios, the Blockers graph, Troubleshoot checks, Inventory Availability Reports, the Pontiac Assistant, and the Help Center.

Need Help?

For additional assistance, click the Need Help? button in the bottom-left footer of the Pontiac Platform to access the following support options:

• Pontiac Assistant: Get help with Campaign setup, delivery, troubleshooting, and optimization. Click Open the Assistant or use the blue chat icon in the upper-right corner.
• Help Center: Submit a support ticket for further investigation. Click Go to the Help Center or use the envelope icon in the upper-right corner.
• Managed Services: For hands-on Campaign management assistance, contact ebogris@progmechs.com.

For more information, see Need Help? Footer Button.

If you want to…	Review
Understand where delivery is breaking down between Eligible Requests, Bids, and Impressions	Bid Data
Understand how efficiently Eligible Requests turn into Bids and Bids turn into Impressions	Bid/Imp Ratios
Identify which targeting or serving requirements are blocking the most requests	Blockers Graph
Run automated checks for common issues related to Campaign setup, creatives, Deals, targeting, budgets, pacing, and auction performance	Troubleshoot Feature
Determine whether enough inventory is available for the current targeting setup	Inventory Availability
Get guided help interpreting delivery issues, Troubleshoot messages, or Campaign setup	Ask the Pontiac Assistant
Understand how Campaign and Line targeting settings interact	Campaign vs. Line Level Targeting
Troubleshoot rejected creatives or creative category issues	Creative Issues
Contact the Pontiac team for additional investigation or support	Help Center

For Campaign or Line delivery issues, Bid Data is usually the best place to start. Review the delivery funnel to determine where the issue is occurring:

1. Are there Eligible Requests?
2. Are Bids being placed?
3. Are Impressions being won?
4. Is the Campaign or Line pacing to expectations?

Once you identify where delivery is being limited, use the applicable section above to investigate further.