The Help Center allows users to submit support tickets and communicate directly with the Pontiac team.

Users can access the Help Center by either:

• Clicking the Messages icon from anywhere in the platform
• Navigating to Admin > Help Center

The Help Center documentation covers:

• Creating a new support ticket
• Selecting urgency and issue type
• Providing relevant Advertiser, Campaign, Line, Creative, Pixel, or User details
• Adding recipients and attachments
• Viewing responses and continuing support conversations
• Closing resolved tickets
• Reopening tickets when additional assistance is needed
• Tracking ticket status and conversation history

For additional information on submitting and managing support tickets, see the full Help Center documentation here: Help Center