The Seat Settings page covers:

• Users
  • Creating and managing Seat users
  • Admin, User, and Read-Only roles
  • User access and special cases
• Addendums
  • LiveRamp and TransUnion addendums
• Preferences
  • Seat timezone configuration

For additional information on Seat Settings, including creating and editing users, user roles, LiveRamp and TransUnion addendums, and Seat-level timezone preferences, see the full Seat Settings documentation here: Seat Settings

The Help Center allows users to submit support tickets and communicate directly with the Pontiac team.

Users can access the Help Center by either:

• Clicking the Messages icon from anywhere in the platform
• Navigating to Admin > Help Center

The Help Center documentation covers:

• Creating a new support ticket
• Selecting urgency and issue type
• Providing relevant Advertiser, Campaign, Line, Creative, Pixel, or User details
• Adding recipients and attachments
• Viewing responses and continuing support conversations
• Closing resolved tickets
• Reopening tickets when additional assistance is needed
• Tracking ticket status and conversation history

For additional information on submitting and managing support tickets, see the full Help Center documentation here: Help Center

The Notifications section displays messages from the Pontiac team that may relate to campaign recommendations, account issues, or other important information.

When there is an active notification, a bell icon will appear in the Admin navigation between the Help Center Messages and Assistant options. This lets users know there is a notification available to review.

Users can open Notifications by either:

• Clicking the bell icon
• Navigating to Admin > Notifications

Use the Filter Status options to toggle between:

• Open: Currently active notifications that may require review or action.
• Dismissed: Notifications that have already been dismissed.
• All: Displays both open and dismissed notifications.

Review this section regularly to stay informed about recommendations, account-related issues, and other updates from Pontiac.

Selecting the Wiki tab will bring you to Pontiac Intelligence’s Full Wiki documentation.

The Wiki is organized into sections so users can browse documentation by topic, including:

• Bidder Documentation
• Platform Updates
• DOOH Documentation
• ART Documentation
• Analytics Documentation
• API Documentation
• Product Offerings
• Video Tutorials
• Case Studies
• Industry Education
• Partnership Programs
• Pontiac Partners
• Pontiac Resellers
• About Pontiac

Select View all pages within any section to browse the articles available in that category.

Search Bar

If you are looking for something specific, use the Search bar at the top of the Wiki and enter relevant keywords, such as campaign setup, creative upload, reporting, or pixels.

Search results will display articles containing those keywords and highlight the matching terms, making it easier to quickly find the most relevant documentation.

Explore the different sections or use Search whenever you need more information about a feature, setup workflow, troubleshooting question, or Pontiac product.