{"id":7557,"date":"2022-03-22T15:50:41","date_gmt":"2022-03-22T15:50:41","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/march-2022\/additional-recipients-on-help-center-tickets"},"modified":"2022-03-22T16:03:37","modified_gmt":"2022-03-22T16:03:37","slug":"additional-recipients-on-help-center-tickets","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/new-features\/march-2022\/additional-recipients-on-help-center-tickets","title":{"rendered":"Additional Recipients on Help Center Tickets"},"content":{"rendered":"\n<p>The Help Center is a direct line of communication with the entire Pontiac Team that can be accessed in the Pontiac platform. In an effort to improve the Help Center experience we have added the option to include \u2018Additional Recipients\u2019 when you create a ticket. This allows all members of your team to be CC\u2019d on any emails or updates regarding your cases. We continue to encourage all clients to send their questions through the Help Center to ensure the message is received by the proper Pontiac team members and expedite responses.<\/p>\n\n\n\n<p>Read more here: <a href=\"https:\/\/wiki.pontiac.media\/?docs=getting-started-with-pontiac\/help-center\" data-type=\"docs\" data-id=\"3185\">Help Center<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2022\/03\/image-15-1024x619.png\" alt=\"\" class=\"wp-image-7567\" width=\"858\" height=\"519\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2022\/03\/image-15-1024x619.png 1024w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2022\/03\/image-15-300x181.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2022\/03\/image-15-768x464.png 768w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2022\/03\/image-15.png 1151w\" sizes=\"auto, (max-width: 858px) 100vw, 858px\" \/><\/figure>\n","protected":false},"author":6,"featured_media":0,"parent":7547,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-7557","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/7557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7557"}],"version-history":[{"count":1,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/7557\/revisions"}],"predecessor-version":[{"id":7569,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/7557\/revisions\/7569"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/7547"}],"prev":[{"title":"DSP Deal List - Device Type & Media Type","link":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/new-features\/march-2022\/deal-list-device-type-media-type","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/7556"}],"wp:attachment":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7557"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=7557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}