{"id":16289,"date":"2026-10-20T15:51:58","date_gmt":"2026-10-20T15:51:58","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/need-help-footer-button"},"modified":"2026-10-20T15:56:01","modified_gmt":"2026-10-20T15:56:01","slug":"need-help-footer-button","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/need-help-footer-button","title":{"rendered":"Need Help? Footer Button"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>Need Help?<\/strong> button, located in the bottom-left footer of the Pontiac Platform, provides quick access to support resources and assistance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"39\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1024x39.png\" alt=\"\" class=\"wp-image-16275\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1024x39.png 1024w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-300x11.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-768x29.png 768w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1536x59.png 1536w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited.png 1938w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Need Help?<\/strong> to open a popup with three support options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pontiac Assistant:<\/strong> Click <strong>Open the Assistant<\/strong> to get help with Campaign setup, delivery, troubleshooting, optimization, and other platform questions. The Assistant can also automate many platform features.<\/li>\n\n\n\n<li><strong>Help Center:<\/strong> Click <strong>Go to the Help Center<\/strong> to submit a support ticket or request additional assistance from the Pontiac Support team.<\/li>\n\n\n\n<li><strong>Managed Services:<\/strong> For hands-on Campaign management assistance, contact <a href=\"mailto:ebogris@progmechs.com\"><strong>ebogris@progmechs.com<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"811\" height=\"584\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435.png\" alt=\"\" class=\"wp-image-16277\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435.png 811w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435-300x216.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435-768x553.png 768w\" sizes=\"auto, (max-width: 811px) 100vw, 811px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Pontiac Assistant and Help Center can also be accessed directly using the blue chat icon and envelope icon in the upper-right corner of the platform.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Related Documentation<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/pontiac-assistant-in-platform-chatbot\">Pontiac Assistant<\/a>: Learn about the Assistant&#8217;s capabilities, supported workflows, and example prompts.<\/li>\n\n\n\n<li><a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/help-center\">Help Center<\/a>: Learn how to submit and manage support tickets through the Help Center.<\/li>\n<\/ul>\n","protected":false},"author":17,"featured_media":0,"parent":10746,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-16289","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16289"}],"version-history":[{"count":3,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16289\/revisions"}],"predecessor-version":[{"id":16296,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16289\/revisions\/16296"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/10746"}],"next":[{"title":"Bid Data","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/bid-data","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15586"}],"prev":[{"title":"Troubleshooting Overview","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/troubleshooting-overview","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15592"}],"wp:attachment":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16289"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=16289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}