{"id":16270,"date":"2026-10-20T15:04:52","date_gmt":"2026-10-20T15:04:52","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/new-features\/october-2026\/need-help"},"modified":"2026-10-20T15:22:34","modified_gmt":"2026-10-20T15:22:34","slug":"need-help","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/new-features\/october-2026\/need-help","title":{"rendered":"Need Help?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Release Date: October 21st, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A new <strong>Need Help?<\/strong> button has been added to the footer of the Pontiac Platform. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"39\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1024x39.png\" alt=\"\" class=\"wp-image-16275\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1024x39.png 1024w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-300x11.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-768x29.png 768w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited-1536x59.png 1536w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080621-edited.png 1938w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Clicking <strong>Need Help?<\/strong> opens a popup with three options for getting assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pontiac Assistant:<\/strong> Click <strong>Open the Assistant<\/strong> to get help with Campaign setup, delivery, optimization, and other platform questions. The Assistant can also automate many platform features.<\/li>\n\n\n\n<li><strong>Help Center:<\/strong> Click <strong>Go to the Help Center<\/strong> to submit a support ticket if additional assistance is needed.<\/li>\n\n\n\n<li><strong>Managed Services:<\/strong> For hands-on Campaign management assistance, contact <a href=\"mailto:ebogris@progmechs.com\"><strong>ebogris@progmechs.com<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"811\" height=\"584\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435.png\" alt=\"\" class=\"wp-image-16277\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435.png 811w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435-300x216.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/10\/Screenshot-2026-10-20-080435-768x553.png 768w\" sizes=\"auto, (max-width: 811px) 100vw, 811px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Users can also access the Pontiac Assistant using the blue chat icon and the Help Center using the envelope icon in the upper-right corner of the platform at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Related Documentation:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/pontiac-assistant-in-platform-chatbot\">Pontiac Assistant<\/a>: Learn about the Assistant&#8217;s capabilities, supported workflows, and example prompts.<\/li>\n\n\n\n<li><a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/help-center\">Help Center<\/a><strong>:<\/strong> Learn how to submit and manage support tickets through the Help Center.<\/li>\n<\/ul>\n","protected":false},"author":17,"featured_media":0,"parent":15699,"menu_order":-2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-16270","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16270"}],"version-history":[{"count":3,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16270\/revisions"}],"predecessor-version":[{"id":16278,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/16270\/revisions\/16278"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15699"}],"next":[{"title":"Lat Long Custom Audiences","link":"https:\/\/wiki.pontiac.media\/?docs=platform-updates\/new-features\/october-2026\/lat-long-custom-audiences","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15821"}],"wp:attachment":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16270"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=16270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}