{"id":15592,"date":"2026-09-24T19:11:19","date_gmt":"2026-09-24T19:11:19","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/troubleshooting-overview"},"modified":"2026-10-20T15:53:51","modified_gmt":"2026-10-20T15:53:51","slug":"troubleshooting-overview","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/troubleshooting-overview","title":{"rendered":"Troubleshooting Overview"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pontiac provides several tools to help diagnose Campaign and Line delivery issues, including <strong>Bid Metrics, Bid\/Imp Ratios, the Blockers graph, Troubleshoot checks, Inventory Availability Reports, the Pontiac Assistant, and the Help Center<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Need Help?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For additional assistance, click the <strong>Need Help?<\/strong> button in the bottom-left footer of the Pontiac Platform to access the following support options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pontiac Assistant:<\/strong> Get help with Campaign setup, delivery, troubleshooting, and optimization. Click <strong>Open the Assistant<\/strong> or use the blue chat icon in the upper-right corner.<\/li>\n\n\n\n<li><strong>Help Center:<\/strong> Submit a support ticket for further investigation. Click <strong>Go to the Help Center<\/strong> or use the envelope icon in the upper-right corner.<\/li>\n\n\n\n<li><strong>Managed Services:<\/strong> For hands-on Campaign management assistance, contact <a href=\"mailto:ebogris@progmechs.com\"><strong>ebogris@progmechs.com<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, see <a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/need-help-footer-button\">Need Help? Footer Button<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>If you want to&#8230;<\/th><th>Review<\/th><\/tr><\/thead><tbody><tr><td>Understand where delivery is breaking down between Eligible Requests, Bids, and Impressions<\/td><td><strong>Bid Data<\/strong><\/td><\/tr><tr><td>Understand how efficiently Eligible Requests turn into Bids and Bids turn into Impressions<\/td><td><strong>Bid\/Imp Ratios<\/strong><\/td><\/tr><tr><td>Identify which targeting or serving requirements are blocking the most requests<\/td><td><strong>Blockers Graph<\/strong><\/td><\/tr><tr><td>Run automated checks for common issues related to Campaign setup, creatives, Deals, targeting, budgets, pacing, and auction performance<\/td><td><strong>Troubleshoot Feature<\/strong><\/td><\/tr><tr><td>Determine whether enough inventory is available for the current targeting setup<\/td><td><strong>Inventory Availability<\/strong><\/td><\/tr><tr><td>Get guided help interpreting delivery issues, Troubleshoot messages, or Campaign setup<\/td><td><strong>Ask the Pontiac Assistant<\/strong><\/td><\/tr><tr><td>Understand how Campaign and Line targeting settings interact<\/td><td><strong>Campaign vs. Line Level Targeting<\/strong><\/td><\/tr><tr><td>Troubleshoot rejected creatives or creative category issues<\/td><td><strong>Creative Issues<\/strong><\/td><\/tr><tr><td>Contact the Pontiac team for additional investigation or support<\/td><td><strong>Help Center<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For Campaign or Line delivery issues, <strong>Bid Data is usually the best place to start<\/strong>. Review the delivery funnel to determine where the issue is occurring:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Are there Eligible Requests?<\/strong><\/li>\n\n\n\n<li><strong>Are Bids being placed?<\/strong><\/li>\n\n\n\n<li><strong>Are Impressions being won?<\/strong><\/li>\n\n\n\n<li><strong>Is the Campaign or Line pacing to expectations?<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once you identify where delivery is being limited, use the applicable section above to investigate further.<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":10746,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-15592","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15592"}],"version-history":[{"count":4,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15592\/revisions"}],"predecessor-version":[{"id":16292,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15592\/revisions\/16292"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/10746"}],"next":[{"title":"Need Help? 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