{"id":15578,"date":"2026-09-24T19:06:39","date_gmt":"2026-09-24T19:06:39","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/troubleshoot-feature"},"modified":"2026-10-20T15:59:52","modified_gmt":"2026-10-20T15:59:52","slug":"troubleshoot-feature","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/troubleshoot-feature","title":{"rendered":"Troubleshoot Feature"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>Troubleshoot<\/strong> feature runs a series of checks designed to identify common delivery blockers related to Campaign and Line setup, Audiences, Creatives, Deals, Targeting, budgets, bidding, Dayparts, and auction performance. Select the Run All button to see the results of each check.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the feature:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open the applicable <strong>Line<\/strong>.<\/li>\n\n\n\n<li>Navigate to the <strong>Performance<\/strong> tab.<\/li>\n\n\n\n<li>Review the <strong>Troubleshoot<\/strong> section below Bid Data.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Use Troubleshoot Checks together with <strong>Bid Data<\/strong>, <strong>Blockers<\/strong>, and <strong>Inventory Availability<\/strong> to determine where delivery may be restricted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"610\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-1024x610.png\" alt=\"\" class=\"wp-image-15783\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-1024x610.png 1024w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-300x179.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-767x457.png 767w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-1536x915.png 1536w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335-370x220.png 370w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-10-06-075335.png 1812w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Troubleshoot Checks can return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> The applicable delivery requirement is satisfied.<\/li>\n\n\n\n<li><strong>Warning:<\/strong> The check cannot be fully verified or part of the configuration requires review.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> The check identified a condition that may prevent or limit delivery.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Status, Audience, and Auction Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Active Status:<\/strong> Confirms that the Advertiser, Campaign, Line, and current Flight (when Flights are enabled) are all active.\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> All applicable objects are active.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> One or more objects are inactive.\n<ul class=\"wp-block-list\">\n<li>The following are inactive: {Object Name} (ID: {object_id}). To resolve this issue, set the inactive object(s) to active.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Warning:<\/strong> Flights are enabled, but no Flight covers the current date. This may be intentional if delivery is paused. If delivery is expected, review the Flight dates.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Associated Audience Valid Records: Confirms that the effective audiences associated with the line have valid records available for targeting.\n<ul class=\"wp-block-list\">\n<li>Pass: The associated audience(s) have valid records available for targeting: {audience_1} has {audience_1_records} valid records {audience_2} has {audience_2_records} valid records<\/li>\n\n\n\n<li>Warning: The associated audience(s) have partially invalid record availability. The associated audience(s) have valid records available for targeting: {audience_1} has {audience_1_records} valid records. The associated audiences have 0 valid records and will not serve: {audience_2}, {audience_3}. These may limit overall delivery.<\/li>\n\n\n\n<li>Fail: All associated audiences have 0 valid records and will not serve: {audience_1}, {audience_2}, {audience_3}<\/li>\n\n\n\n<li>A Warning may still allow delivery, but Audiences with no valid records can reduce available scale depending on the configured Audience logic.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Auction Win Validation: Confirms that the Line has recently won auctions and served Impressions.\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> The Line is successfully winning auctions.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> No qualifying Impressions were found.<\/li>\n\n\n\n<li>If the Line is bidding but not yet winning Impressions, the Creative may still be undergoing an SSP or publisher Creative audit or approval process. These external review periods can take up to <strong>24 hours<\/strong> in some cases and may temporarily prevent the Creative from winning inventory even when Pontiac is actively bidding.<\/li>\n\n\n\n<li>This check reviews Impressions from the previous <strong>48 hours<\/strong>. Recently won Impressions may appear in <strong>Bid Data<\/strong> before this check updates, so use Bid Data for the most current activity.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Bidding Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bid Price vs Deal Floor Validation: Confirms that the Line\u2019s bid meets or exceeds the floor price requirements of targeted Deals.\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> The bid meets or exceeds the applicable Deal floor.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> The Line bid is below the floor for one or more targeted Deals.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Creative Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creative Active Status: Ensures at least one creative is active \n<ul class=\"wp-block-list\">\n<li>Pass: At least one creative associated with the line is active and eligible to receive bid requests.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because there are no active creatives associated. The failure message identifies the Deal, Deal Floor, and current Bid Price.<\/li>\n\n\n\n<li>Passing this check confirms that the bid meets the minimum floor. It does not guarantee the bid is competitive enough to win auctions.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Creative Active Status: Confirms that at least one Creative associated with the Line is Active.\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> At least one associated Creative is Active.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> No Active Creatives are associated with the Line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Creative Approval Status: Confirms that at least one associated Creative is approved in Pontiac for serving.\n<ul class=\"wp-block-list\">\n<li><strong>Pass:<\/strong> At least one Creative is approved.<\/li>\n\n\n\n<li><strong>Fail:<\/strong> The associated Creative or Creatives are not approved.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Creative Duration Compatibility: For video and audio inventory, confirms that at least one Creative duration is supported by the targeted Deals.\n<ul class=\"wp-block-list\">\n<li>Pass: At least one creative duration(s) is supported by the targeted deal(s).<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because creative durations are not supported by the targeted deal(s).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Creative Size Compatibility: Validates creative size against deal requirements \n<ul class=\"wp-block-list\">\n<li>Pass: At least one creative size is supported by the targeted deal(s).<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because creative sizes are not supported by the targeted deal(s).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Creative Sensitive Category Compatibility: Confirms that Creatives assigned a sensitive category are targeting inventory that permits that category.\n<ul class=\"wp-block-list\">\n<li>Pass: Creative sensitive category is compatible with at least one targeted deal.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the creative(s): {creative_ids} must target a deal that allows for the creative&#8217;s sensitive category. If a creative has a sensitive category, it is not eligible to run on the open exchange.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Budget and Dayparts Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Daily Budget: Confirms that the line\u2019s calculated daily budget is greater than $0.\n<ul class=\"wp-block-list\">\n<li>Pass: The line has a daily budget of {line_daily_budget} and is eligible to spend.<\/li>\n\n\n\n<li>Fail: The line is not eligible to spend because its calculated daily budget is $0. \n<ul class=\"wp-block-list\">\n<li>The message identifies the applicable budget setting or settings that may need to be updated.<\/li>\n\n\n\n<li>Depending on the line\u2019s budget configuration, this may include:\n<ul class=\"wp-block-list\">\n<li>Line Budget Allocation Weight<\/li>\n\n\n\n<li>Line Budget Multiplier<\/li>\n\n\n\n<li>Current Flight Budget<\/li>\n\n\n\n<li>Current Flight Line Budget Allocation Weight<\/li>\n\n\n\n<li>Current Flight Line Budget Multiplier<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Only settings applicable to the line\u2019s current budget and flight configuration are included.<\/li>\n\n\n\n<li>The check will also fail when the campaign, flight, or line has no remaining budget.\n<ul class=\"wp-block-list\">\n<li>Remaining Budget Fail: The line is not eligible to spend because the remaining budget is $0. If the line should continue delivering, increase the applicable campaign, flight, or line budget.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dayparts Status: Confirms whether the line is currently eligible to serve based on its configured dayparting schedule.\n<ul class=\"wp-block-list\">\n<li>Pass: The line is currently inside its active daypart window and is eligible to serve based on its dayparting schedule.<\/li>\n\n\n\n<li>Fail: The line is currently outside of its active daypart window and is not eligible to serve based on its configured dayparting schedule.\n<ul class=\"wp-block-list\">\n<li>A failed result reflects the line\u2019s eligibility at the time the check is run. The line may become eligible when its next active daypart window begins.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Deal Availability and Compatibility Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deal Bid Request Availability: Confirms targeted deals are sending requests \n<ul class=\"wp-block-list\">\n<li>Pass: Targeted deal(s) are actively sending bid requests and eligible inventory is available.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} are not sending bid requests.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Device Type Compatibility: Validates device targeting matches deal traffic \n<ul class=\"wp-block-list\">\n<li>Pass: At least one targeted device type is compatible with device types observed in the targeted deal(s).<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} do not support the targeted device types.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Exchange Compatibility: Ensures exchange alignment with deals\n<ul class=\"wp-block-list\">\n<li>Pass: At least one targeted exchange aligns with exchanges serving the targeted deal(s).<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} and targeted exchanges are not aligned.<\/li>\n\n\n\n<li>Warning: Unable to verify exchange compatibility for the targeted Deal(s): {deal_1}: {exchange_1}, {deal_2}: {exchange_2}. Insufficient deal sample log data is available. Please verify exchange compatibility manually.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Inventory Type Compatibility: Validates that the line\u2019s selected Inventory Type is compatible with the inventory type of its targeted deal(s). A line only needs one compatible targeted deal for this check to pass.\n<ul class=\"wp-block-list\">\n<li>Pass: At least one targeted deal matches the line\u2019s selected Inventory Type, and the line is eligible to receive bid requests.<\/li>\n\n\n\n<li>Pass &#8211; Deal Inventory Type Undefined: The targeted deal(s): {deal_ids} do not have an Inventory Type defined. Compatibility with the line\u2019s Inventory Type: {line_inventory_type} cannot be confirmed. Please review manually.<\/li>\n\n\n\n<li>Fail: No targeted deals match the line\u2019s current Inventory Type: {line&#8217;s inventory type}. Update the line\u2019s Inventory Type or target compatible deals to enable delivery.<\/li>\n\n\n\n<li>Line Inventory Type and Compatible Deal Inventory Type\n<ul class=\"wp-block-list\">\n<li>Web: Web or Combined<\/li>\n\n\n\n<li>In App: In App or Combined<\/li>\n\n\n\n<li>Combined: Web, In App, or Combined<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Media Type Compatibility: Confirms creative type matches deal media type\n<ul class=\"wp-block-list\">\n<li>Pass: At least one creative type is compatible with the targeted deal(s).<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} have media types that do not match the associated creatives.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Publisher Approval Status: Verifies publisher approval requirements \n<ul class=\"wp-block-list\">\n<li>Pass: At least one targeted deal has satisfied publisher approval requirements and is eligible for bidding.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} require publisher approval.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deal Required Field Presence: Ensures required fields are present in requests \n<ul class=\"wp-block-list\">\n<li>Pass: At least one targeted deal is passing the required field(s) in bid requests and is eligible for delivery.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the deal(s): {deal_ids} do not pass the required field(s) in bid requests. Deal {deal_id}: Missing {field_name}<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Campaign and Line Targeting Intersection Checks<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Campaign- and Line-level Targeting are evaluated together. These checks confirm that settings applied at both levels have an intersection.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deal Targeting Intersection: Ensures campaign and line deal targeting overlap \n<ul class=\"wp-block-list\">\n<li>Pass: Campaign and line deal targeting settings intersect.<\/li>\n\n\n\n<li>Fail: Campaign and line deal targeting parameters have no intersection. Ensures that when targeting is applied to both levels that they match or have an intersection.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Device Targeting Intersection: Confirms device targeting alignment \n<ul class=\"wp-block-list\">\n<li>Pass: Campaign and line device targeting settings intersect.<\/li>\n\n\n\n<li>Fail: Campaign and line device targeting parameters have no intersection. Ensures that when targeting is applied to both levels that they match or have an intersection.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Exchange Targeting Intersection: Confirms exchange targeting alignment \n<ul class=\"wp-block-list\">\n<li>Pass: Campaign and line exchange targeting settings intersect.<\/li>\n\n\n\n<li>Fail: Campaign and line exchange targeting parameters have no intersection. Ensure that when targeting is applied to both levels that they match or have an intersection.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Geo Targeting Intersection: Confirms geo targeting overlap \n<ul class=\"wp-block-list\">\n<li>Pass: Campaign and line geo targeting settings intersect.<\/li>\n\n\n\n<li>Fail: Campaign and line geo targeting parameters have no intersection. Ensure that when targeting is applied to both levels that they match or have an intersection.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Exchange-Specific Checks<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Creative Audit Approval: Validates Microsoft exchange approval if targeting Microsoft as an Exchange.\n<ul class=\"wp-block-list\">\n<li>Pass: At least one creative is approved for the Microsoft exchange and eligible to receive bid requests.<\/li>\n\n\n\n<li>Fail: The line is not showing eligible requests because the creative(s): {creative_ids} are not approved for Microsoft.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Open Exchange Lines<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If no Deals are targeted and the Line is using open exchange inventory, Deal-specific checks are treated as not applicable and display:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No deals targeted; check not applicable for open exchange.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Additional Manual Troubleshooting<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Automated checks provide a strong starting point, but some delivery issues require additional investigation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before working through the manual troubleshooting steps below, users can also ask the <strong>Pontiac Assistant<\/strong> for help reviewing the Line\u2019s configuration and delivery signals. The Pontiac Assistant can help interpret <strong>Bid Data, Blockers, Inventory Availability, Troubleshoot Checks<\/strong>, and other Line settings to identify likely causes of limited delivery and recommend areas to review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more details, see <a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/ask-the-pontiac-assistant\">Ask the Pontiac Assistant.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A useful troubleshooting order is: <strong>Eligible Requests \u2192 Bids \u2192 Impressions \u2192 Pacing<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">No Eligible Requests<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If the Line has no Eligible Requests, first determine whether inventory exists that satisfies the full configuration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Review the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Creative Audit Status:<\/strong> Pending Creatives cannot receive Eligible Requests until Pontiac\u2019s Creative audit is complete. Rejected Creatives cannot serve.<\/li>\n\n\n\n<li><strong>Inventory Availability:<\/strong> Run an Inventory Availability Report using the Line\u2019s current Targeting. Very low or zero estimated inventory may indicate overly restrictive Targeting.<\/li>\n\n\n\n<li><strong>Inventory Type Compatibility:<\/strong> Confirm that Web, In App, or Combined aligns with the selected Media Type, Device Type, and Creative Type.<\/li>\n\n\n\n<li><strong>Campaign and Line Targeting:<\/strong> Confirm that settings at both levels intersect. For example, Campaign Targeting for Florida combined with Line Targeting for Alabama would result in no eligible inventory.<\/li>\n\n\n\n<li><strong>Publisher Creative Requirements:<\/strong> Review Deal sample logs for Creative size, duration, bitrate, category, protocol, and other publisher requirements.<\/li>\n\n\n\n<li><strong>Contextual AI:<\/strong> Contextual AI should not be used with In App-only inventory because it relies on web-page content.<\/li>\n\n\n\n<li><strong>Content-Level Targeting:<\/strong> Confirm that targeted content values match the fields and formatting present in Deal sample requests.<\/li>\n\n\n\n<li><strong>Require Settings:<\/strong> If options such as Require Network or Require Channel are enabled, confirm that targeted Deals actually pass those fields.<\/li>\n\n\n\n<li><strong>Deal Activity:<\/strong> Review the Deal\u2019s <strong>Last Served<\/strong> date to confirm that it is still active.<\/li>\n\n\n\n<li><strong>Deal Sample Logs:<\/strong> Confirm Deal floor, Creative requirements, Media Type, and other inventory characteristics align with the Line configuration.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Eligible Requests but No Bids<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If Eligible Requests exist but no Bids are being placed, the request has passed Targeting but another serving requirement may be blocking bidding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Review the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Publisher Approval:<\/strong> Determine whether the targeted Deal requires Creative approval from the publisher.<\/li>\n\n\n\n<li><strong>Sensitive Categories:<\/strong> Confirm that Deals explicitly permit any sensitive category assigned to the Creative.<\/li>\n\n\n\n<li><strong>Bid Configuration:<\/strong> Confirm that bids are set correctly for the targeted Deals.<\/li>\n\n\n\n<li><strong>Basic Bid:<\/strong> The Bid Price must meet the applicable Deal floor.<\/li>\n\n\n\n<li><strong>Advanced Bid Controls:<\/strong> When targeting multiple Deals, individual Deal bids can be configured independently.<\/li>\n\n\n\n<li><strong>Max Bid Price:<\/strong> To bid on all targeted Deals, the applicable maximum bid must meet the floor of each Deal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If these settings appear correct and no Bids are being placed, contact the <strong>Help Center<\/strong> for additional investigation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Bids but No Impressions<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If Bids are being submitted but the Line is not winning Impressions, focus on auction competitiveness and publisher requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Review the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bid at Floor Price:<\/strong> If enabled, the Line bids at the Deal floor even when a higher maximum bid is configured. Disabling this option may allow a more competitive bid.<\/li>\n\n\n\n<li><strong>Bid Price:<\/strong> Test incremental bid increases to determine whether win rate improves.<\/li>\n\n\n\n<li><strong>Publisher Requirements:<\/strong> Publishers may have additional Creative specifications or approval requirements that affect whether submitted bids can win.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Deal sample logs and publisher specifications can provide additional detail about bitrate, VAST version, Creative dimensions, duration, and other requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the Line continues bidding without winning Impressions after these checks, contact the <strong>Help Center<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Impressions Are Serving but Delivery Is Low<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If the Line is winning Impressions but is not pacing as expected, review whether the Line has enough available scale and enough budget flexibility to increase delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inventory Availability:<\/strong> Confirm that sufficient estimated inventory exists for the current configuration.<\/li>\n\n\n\n<li><strong>Additional Deals:<\/strong> Run Inventory Availability without the current Deal restriction to identify other inventory sources that may provide scale.<\/li>\n\n\n\n<li><strong>Targeting Expansion:<\/strong> Consider adding inventory or expanding applicable Geo or Audience Targeting.<\/li>\n\n\n\n<li><strong>Bid Floors:<\/strong> Review Inventory Availability and Deal data to understand applicable bid floors.<\/li>\n\n\n\n<li><strong>Budget Multiplier:<\/strong> Increase the Budget Multiplier when additional daily pacing flexibility is appropriate. A <strong>1.3 Budget Multiplier is typically recommended as a starting point<\/strong> when additional flexibility is needed.<\/li>\n\n\n\n<li><strong>Budget Allocation Weight:<\/strong> Allocate more Campaign budget to Lines that have available scale and are pacing effectively.<\/li>\n\n\n\n<li><strong>Catch-up ASAP:<\/strong> Enable Catch-up ASAP when a Campaign or Line is behind pace and should temporarily spend more aggressively. Catch-up ASAP overrides the Daily Budget and Daily Pacing Type until pacing returns to <strong>100%<\/strong>.<\/li>\n\n\n\n<li><strong>Frequency &amp; Recency:<\/strong> Increase Frequency Caps when the existing limits are unnecessarily restricting scale.<\/li>\n\n\n\n<li><strong>Bid Price:<\/strong> A low win rate may indicate that the Line\u2019s bid is not competitive. Test incremental increases and review how win rate and delivery respond.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Important: Budget or pacing changes will not resolve a Line that is restricted by Targeting, Deal availability, Creative eligibility, publisher approval, or another serving requirement. Use Bid Data, Blockers, Inventory Availability, and Troubleshoot Checks together to identify the actual point of restriction before making changes.<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":10746,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-15578","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15578"}],"version-history":[{"count":8,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15578\/revisions"}],"predecessor-version":[{"id":16298,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15578\/revisions\/16298"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/10746"}],"next":[{"title":"Ask the Pontiac Assistant","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/ask-the-pontiac-assistant","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15597"}],"prev":[{"title":"Blockers Graph","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/blockers-graph","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/15589"}],"wp:attachment":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15578"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=15578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}