{"id":14770,"date":"2026-09-02T15:50:50","date_gmt":"2026-09-02T15:50:50","guid":{"rendered":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/admin\/help-center"},"modified":"2026-09-02T17:03:04","modified_gmt":"2026-09-02T17:03:04","slug":"help-center","status":"publish","type":"docs","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/admin\/help-center","title":{"rendered":"Help Center"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Help Center allows users to submit support tickets and communicate directly with the Pontiac team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Users can access the Help Center by either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking the Messages icon from anywhere in the platform<\/li>\n\n\n\n<li>Navigating to Admin > Help Center<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"233\" src=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551-1024x233.png\" alt=\"\" class=\"wp-image-14801\" srcset=\"https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551-1024x233.png 1024w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551-300x68.png 300w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551-765x174.png 765w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551-1536x350.png 1536w, https:\/\/wiki.pontiac.media\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-093551.png 1670w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Help Center documentation covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating a new support ticket<\/li>\n\n\n\n<li>Selecting urgency and issue type<\/li>\n\n\n\n<li>Providing relevant Advertiser, Campaign, Line, Creative, Pixel, or User details<\/li>\n\n\n\n<li>Adding recipients and attachments<\/li>\n\n\n\n<li>Viewing responses and continuing support conversations<\/li>\n\n\n\n<li>Closing resolved tickets<\/li>\n\n\n\n<li>Reopening tickets when additional assistance is needed<\/li>\n\n\n\n<li>Tracking ticket status and conversation history<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For additional information on submitting and managing support tickets, see the full Help Center documentation here: <a href=\"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/troubleshooting\/help-center\">Help Center<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":17,"featured_media":0,"parent":14766,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-14770","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14770"}],"version-history":[{"count":4,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14770\/revisions"}],"predecessor-version":[{"id":14826,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14770\/revisions\/14826"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14766"}],"next":[{"title":"Notifications","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/admin\/notifications","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14771"}],"prev":[{"title":"Seat Settings","link":"https:\/\/wiki.pontiac.media\/?docs=ctv-documentation\/admin\/seat-settings","href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=\/wp\/v2\/docs\/14769"}],"wp:attachment":[{"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14770"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.pontiac.media\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=14770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}