Help Center

The Pontiac Help Center allows Pontiac users to file requests directly in the platform to the Engineering and Account Management teams.  This streamlined form of communication  ensures your questions and issues will be addressed quickly.

To submit a ticket, open the ‘Admin’ tab and switch from ‘Billing’ to the ‘Help Center’ tab. Select ‘Start New Conversation’.  Give the conversation a name, select the type of ticket from the drop down menu and enter all relevant information. If you refer to a specific Advertiser, Line, Creative, or Audience in the ticket, please include the respective ID number and name. All tickets will be answered within 1 business day. You will receive a notification by email and will see a notification on the envelope icon in the upper-right corner of the platform. Once the inquiry has been answered the ticket status will be changed to ‘Closed’ by the Pontiac team. 

Ticket Categories

Select from the following categories in the drop down to ensure that the ticket is received by the members of our team best equipped to support you. Please include all relevant information, ID numbers and names for any relevant Advertisers, Lines, Creatives or Audiences.

  • Product Support
  • Creative Issues
  • Audience On-boarding
  • Reporting
  • Billing
  • API
  • White Label Issues